Got a question for the SABO team?
Get in touch with our team here, check out the quick links or read through our FAQs.
For any urgent order change or cancellation requests, please send an email directly to [email protected].
FAQs
Frequently Asked Questions.
Ordering online from SABO is easy! When viewing an item, simply select your size and quantity needed and then click ‘Add to Bag’. You can review the items in your Bag at any time by clicking on the ‘Bag’ icon in the top right corner of every page. Once you have reviewed the items in your shopping bag, you can either continue shopping or continue to checkout and place your order.
Once you have your selected items in your Bag, simply click the ‘Checkout’ button. You will then be prompted to either sign in to your account or check out as a guest. Next, enter your shipping address, choose your preferred shipping method and enter any discount codes or store credit vouchers that you may want to use. Finally, you will be directed to complete your payment. A confirmation email will be sent to your registered email address containing the contents of your order.
Please allow up to 2 hours for your confirmation email to be received in your registered email address inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive a confirmation email within this time frame, simply send an email to our Customer Care team at [email protected]
If an error message keeps occurring during your checkout process, more often than not, there is a credit card problem, or an error with the billing or shipping address you are trying to use. To fix this error, try reformatting the names and addresses in your billing or shipping information. If the error message keeps re-occurring, please email our Customer Care team at [email protected] with a screenshot of the error as well as details of your browser, phone or computer so that our tech team can help you out even faster.
It is only possible to make a change to your order within 1 hour of placing it, and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Care team (within 1 hour) at [email protected] with your change/cancellation request details included in the email. This will minimize the processing delay with your order due to the changes being made.
We have a size chart for you to follow, but if you have specific questions about an item that are not already mentioned in the ‘Details’ section on the item’s page, please contact our Customer Care team at [email protected], and we’ll be more than happy to provide you with extra information to make your purchase easier. Please provide your bust, waist, and hip measurements in centimetres.
What you may be seeing is an authorisation. This is a common bank practice when handling credit card transactions to ensure sufficient funds and account authenticity. This authorisation will clear, and you will see only one charge for the order you have placed. Please note that your bank may take a few days to clear the authorization. If you need help speeding up the process, you can contact your bank to assist you. Unfortunately, as this is a bank procedure, we cannot assist with authorisation clearances.
If you’ve received two confirmation emails with two different order numbers, then it looks like a duplicate order has been placed. Please email [email protected] immediately in this situation so that we can cancel and refund your duplicate order right away.
All orders that have been cancelled before being shipped will be refunded in full to your credit card. Unfortunately, we are not able to cancel an order after it has already been shipped. You are more than welcome to return your items for a refund/return as per our Returns Policy.
You can stay up to date with our latest discounts and sales by subscribing with your email at the bottom of our website. We also recommend checking our Discounts page for current markdowns and upcoming promotions. You can also join our Loyalty Program to earn points on every purchase, access exclusive discounts, and enjoy special perks.
Yes, however, these payment methods will only appear on the checkout page if they are valid in your country.
Simply sign in to your account and select "View My Order Status". By doing this, you can check the status of your order and see when your package has been shipped.
You will receive a shipping confirmation email once your order has been shipped, which contains your tracking information. If you have not received a shipping confirmation email, please check your Junk Mail or Spam folder, as it may have been received there. For international orders, please allow some time for your parcel to be processed through your national customs department before you can expect tracking updates to appear on your national postal service website.
Our items can sell out fast, and we are not always able to restock them. You can register for our email notification list for a particular item by selecting your preferred size, then ‘Notify Me’ on the product that you’re interested in and entering your email address. You can also view the list of items that we will be restocking on our Restocking Page.
Please refer to our Returns page Returns Page and ensure that your item/s meet our Returns Conditions.
Yes, you absolutely can! SABO now has four physical stores that you can shop at around Australia. These can be located via the Stores page. For the rest of the world, we are based online only. We’ve made shopping from your home easy, and we deliver right to your door at the click of a button.
The SABO label is designed in Australia with our very own design team, down to the unique, exclusive prints and details. We work closely with our international factories to make sure that we bring you the very best quality of items for the best prices that we can achieve for you.
Get in touch with our team here, check out the quick links or read through our FAQs.
For any urgent order change or cancellation requests, please send an email directly to [email protected].
